Support
Secure portal messages, email and clinical escalations
Messages stay inside the encrypted portal — no health details are sent over plain email or SMS.
| Ticket | Customer | Subject | Channel | Priority | Status | Updated | |
|---|---|---|---|---|---|---|---|
| SP-3301 | Jane Doyle | When does my refill ship? | Portal | Normal | Open | 12m ago | |
| SP-3302 | Marcus Hall | Nausea after dose increase | Portal | High | Open | 48m ago | |
| SP-3303 | Dana Wright | Pause my plan for 4 weeks | Normal | Pending | 3h ago | ||
| SP-3304 | Owen Tran | Update shipping address | Portal | Low | Resolved | 1d ago |